TietoEnator and Fortum have signed an agreement appointing TietoEnator as partner of Fortum Markets in the area of Customer Service and Billing. The agreement comes after a co-operation over the past years and expands the relationship into a partnership encompassing new solutions, application management and sourcing.

 

The first step will be the implementation of a new solution for the Swedish market. The project starts in January 2004.

 

The partnership agreement was initiated by Fortum's decision to launch a modernization project within Customer care And Billing (CAB) - aiming to build a new pan-Nordic solution for Fortum Markets and Fortum Distribution. Fortum's target is to create a new solid IT structure to support growth in the Nordic area.

 

"We have been using TietoEnator as an IT vendor for several years, and we have now decided to partner more closely with them in the area of modernizing our customer service and billing system," says Risto Terkki, Manager of IT in Fortum Markets. "Their ability to provide the right platform and their pan-Nordic presence has met our demands and expectations. The solutions involved are modern and flexible and will assist IT in delivering added value and competitiveness to our business".

 

The new solution is based on TietoEnator's standard application for the energy industry in the field of Customer Service and Billing. To Fortum, it will be a key element in Fortum's Nordic platform and will assist the company in strengthening the relationships with customers as well as reducing operating costs and shortening time to market for new products.

 

A number of leading Nordic energy companies is using TietoEnator's solutions. Today's agreement comprises a new generation of modules from TietoEnator.

 

"This partnership with one of the major players in the Energy industry in our home market is of strategic importance to TietoEnator", says Per Bakseter, Senior Vice President in TietoEnator. "We are proud of the confidence Fortum places in us by partnering in these business critical areas, and we are fully committed to live up to their expectations".

 

 

 

Per Bakseter, Senior Vice President, TietoEnator, Energy, +47 22 07 60 00,

+47 913 69 043

 Benny Carlson, Vice President, TietoEnator, Energy Sweden, +46 8 703 62 12,

+46 70 514 21 59

 

Risto Terkki, Manager, IT, Fortum Markets, +358 10 4535438, +358 50 4535438

 

 

TietoEnator is one of the leading architects in building a more efficient information society and the largest IT services company in the Nordic countries. TietoEnator specialises in consulting, developing and hosting its customers' business operations in the digital economy. The Group's services are based on a combination of deep industry-specific expertise and latest information technology. TietoEnator has close to 13,000 experts in more than 20 countries.

 

 

Fortum is a leading energy company in the Nordic countries and the other parts of the Baltic Rim. Fortum's activities cover the generation, distribution and sale of electricity and heat, the production, refining and marketing of oil, the operation and maintenance of power plants as well as energy-related services.

 

Fortum Markets is a Nordic sales and marketing organisation with an ambition to become the energy supplier of choise in the Nordic market. Our main offerings include l electricity, heat, cooling energy, heating oil and energy services. We have both business and private customers. We have totally 1.1 million customers, 120,000 oil customers and 85,000 corporate customers.

 

TIETOENATOR CORPORATION

 

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